Who We Are
B&H Rides is a private transportation service owned and operated by Brian and Hilary Hinchcliffe, providing airport and personal ride services in the Dallas–Fort Worth area. Our website is bhridestx.com. We can be reached at:
- Brian: 972-824-8330
- Hilary: 972-822-1457
Information We Collect
When you submit a ride request through our website, we collect the following information:
- Your full name
- Phone number
- Pickup location and destination
- Requested ride date and time
- Any additional notes you provide (luggage, accessibility needs, etc.)
- Your SMS consent status
We do not collect payment information through this website. Payments are handled separately and directly between you and B&H Rides.
How We Use Your Information
The information you provide is used solely to:
- Process and confirm your ride request
- Send you SMS notifications about your booking status
- Contact you regarding your scheduled ride
- Improve our service
We will never sell, rent, or share your personal information with third parties for marketing purposes.
SMS Communications
By submitting a ride request and checking the consent box, you agree to receive SMS text messages from B&H Rides. These messages may include:
- Ride confirmation or denial notifications
- Booking status updates
- Ride reminders
SMS messages are sent by B&H Rides. Message and data rates may apply. Message frequency varies based on your ride activity. Reply STOP at any time to opt out of SMS communications. Reply HELP for assistance.
Mobile information, including your phone number and SMS consent, will not be shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be sold or rented to outside parties.
Data Storage & Security
Your ride request information is stored securely using Supabase, a cloud database service. We take reasonable measures to protect your information from unauthorized access, disclosure, or loss.
We retain your information only as long as necessary to provide our services and comply with applicable laws.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us directly by phone or email.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
Questions About This Policy?
Contact Brian or Hilary directly and we'll be happy to help.
972-824-8330 · 972-822-1457